FAQs
Find the answers to our most common questions below!
Care
Shipping
Returns
Safety
Can I wash my Cover Set?
Yes! Remove the covers, zip them closed, and machine wash cold on the gentle cycle. Hang dry only — do not tumble dry to avoid shrinking.
How do I clean the foam?
Foam should not be machine washed. If needed, gently wipe the foam with a damp cloth and let air dry completely before reassembling.
Are Cushki products waterproof?
No, our products are not waterproof. While our fabrics are durable, spills should be cleaned up quickly to prevent damage.
What if pet hair is an issue at my house?
Our double-brushed microsuede helps minimize the appearance of pet hair. A lint roller or handheld vacuum works great for quick clean-ups!
Can I take Cushki products outside?
Our products are designed for indoor use. Short outdoor use is okay, but avoid prolonged exposure to sun, moisture, or rough surfaces.
When will I receive my order?
Orders typically ship out within 2-4 business days. Delivery times may vary slightly depending on your location in Singapore.
Is shipping really free?
Yes! We offer free standard shipping within Singapore on all orders over $100.
Can I change the shipping address on an order?
If your order hasn't shipped yet, please contact us immediately at support@cushki.co and we'll do our best to help!
How long can I leave Cushki products in the box after they arrive?
We recommend unpacking your Cushki within 2 weeks of delivery to allow the foam to fully expand and breathe.
What's the return policy?
We accept returns within 30 days of delivery. Items must be in unused, original condition with packaging.
Are fabric sets eligible for return?
Yes, fabric sets can be returned if they are unused, unwashed, and in original condition within 30 days.
Is there a product guarantee?
Yes! We stand behind our products with a 1-year limited warranty covering manufacturing defects.
Is there a limit to the warranty?
Our warranty covers manufacturing defects but does not cover normal wear and tear, misuse, or damage from accidents.
Are there any rules for playing with Cushki products?
Yes — Cushki is made for play, but always supervise young children during use. No jumping from heights or rough horseplay.
What is the recommended age range for Cushki products?
Designed for children aged 1+ years and up. Adult supervision is recommended at all times, especially for younger children.
Is the foam safe?
Yes! Our foam is CertiPUR-US® certified, meaning it's free from harmful chemicals and made with safe, high-quality materials.
Do Cushki products have flame retardants?
No. Our products meet strict safety standards without the use of chemical flame retardants.